Purchased some fittings. i never received them. contacted them by email where i was promised a refund never received it. contacted them by phone promised a refund never got it only when i contacted pay-pal they again told me that i would receive my refund and i still haven't received it.
Terrible company with a profile made up of fake good reviews. Bad service, managing directors rude, no items sent out and I was blamed for there courier “loosing the parcel” still have no items or refund
I requested a size change to 42mm shortly after placing the above order for 34mm tube/fittings.
I immediately paid the £12 extra as soon as I received the invoive which was sent via email (INVOICE SI-6519).
However, the 34mm tube & fittings arrived instead of the 42mm stuff I'd requested a change to and paid for.
As it happened, the 34mm stuff was more than substantial for what I needed it for, so there was no need to exchange for the 42mm tube/fittings.
After contacting them, James said that the £12.00 extra I sent would be refunded.
Over two weeks later and nothing and no reply to messages.
Terrible service and delivery. I paid for a 2-3 day courier delivery and the item finally arrived 8 days later. Customer service ignored 2 of my emails asking them to chase the delivery. Be-aware that expecting good customer service and quick delivery could indeed be a pipedream! I’ll never use this company again.
Very bad customer service. Ive ordered a clothes rail and it came covered in oil. Ive asked for a refund but got refused and sent a replacement instead. Ive complained and they accepted to give me the return address. According to the tracking number they have received my return a month ago however they claim they have no record of it. AVOID
First order never arrived by post but after a phone call a new order replacement arrived by courier. Fantastic service thanks.
There was a problem with my order, but I was super impressed with the customer service received, well beyond what I would expect from most companies
A+ service and response. Will carry on using Pipedreamfittings.
Never a problem..
Very good service from placing the order and keeping you informed of the delivery date.
Easy to deal with, easy ordering. Had problem with my payment initially and rectified easily and quickly. Really happy with my purchase.
Good price for 304 s/s cut piece of.1”n/b sch 10s. Delivery was slow but this was due to Royal Mail. Be aware of razor sharp edges on cuts as no deburring was evident.
This is the second time I have used pipe dreams and both times I have had to contact about not receiving the order both times the orders were sorted, customer service is great the prices are competitive if the orders arrived in the 2/3 days then would be 5 star this won't put me off using again and I would recommend as it's only minor issue